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- STARMONEY SUPPORT HOW TO
- STARMONEY SUPPORT GENERATOR
- STARMONEY SUPPORT SOFTWARE
- STARMONEY SUPPORT TRIAL
- STARMONEY SUPPORT DOWNLOAD
We need to be honest and communicate clearly, even if the customer is unrealistic or is sending out menaces. A Ferrari is more expensive than a Fiat, isn’t it?Īnd always from TechSupport we need to focus on meeting the agreed expectations with your customer. But these “gold expectations” must be paid services as skilled resources are expensive and limited. Some customers, due to the business they are running, might want to get stricter response times or a dedicated support engineer for example. He has to know from the beginning, when he buys the product, the level of support he is getting jointly with the product itself. It is just a matter of being clear and honest with the customer. If you buy a product with standard support do not expect to get the response time or onsite support of a Premium or Platinum Support contract. Easy to understand: if you buy a Fiat Cinquecento, you cannot expect to have the performance of a Ferrari F-50 and speed over 300 km/h. But his expectations need to be aligned with what he has paid for.
STARMONEY SUPPORT HOW TO
How to do this? In my opinion, the key point is to build trust with the customer and meet his expectations. Ok then, at this point, we can agree that TechSupport is necessary and it returns value to our company, by keeping the customer happy. Moreover, it is said that more than five times more expensive to gain a new customer than to retain an existing one! And let’s keep in mind that a happy customer tend to pay more, recommend your company and your products and is tolerant to other problems … at least, you get some initial credit with them. It is the way that we at TechSupport respond to these problems (customer angry) that can turn a problem into a business opportunity (customer happy). No matter if they outsource the maintenance and administration of their IT environments or they handle it by themselves, problems will show up.
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In the corporate market, where systems and infrastructure are becoming more and more complex, customers do expect problems.
STARMONEY SUPPORT SOFTWARE
If you have questions regarding the online banking or if you want to request a software licence please contact our Online Banking Team.Before going deep into the matter, let me first of all introduce myself: I am Rafael Balzategui and I am leading the TechSupport team in Panda for the corporate products. The StarMoney Hotline will assist you with any questions or problems via their E-Mail-Support. Moreover, you will benefit from ongoing updates of the software as well as updates.
STARMONEY SUPPORT TRIAL
In case the StarMoney software has convinced you and you want to continue using it even after the trial period, you will then obtain a licence from us. Please see the pertinent link for a free test version of the program for 60 days at a time.
STARMONEY SUPPORT GENERATOR
You only need one RSBNetWorld card and one TAN generator which we are pleased to provide you with. Online banking with the ChipTAN-procedure.To secure your transactions we offer the following TAN-procedures: A common portal for corporate and private customers.Approval of service data center files and payment orders in accordance with the four-eyes principle.Payment functions such as (real-time) transfer, standing order, direct debit, direct debit return, SEPA file processing and retroactive sales display for up to two years.Home page with a central account overview and customizable account names.
STARMONEY SUPPORT DOWNLOAD
The new online banking combines all useful functions: Order StarMoney 12 Deluxe, yearly license, German incl.Premiumsupport instant download at low prices at. The new online banking: Convenient and practical With a modern design and intuitive operation, the new "RSB Online Banking" offers you many additional functions with which you can manage your account even more conveniently. The application 'agree21eBanking-Private' provides our private customers with a browser-based solution for payment transactions. All you need to use the application is a standard browser, Internet accessĪgree21eBanking Private (Access is expected to end at the end of the year) With our Online-Banking applications "agree21eBanking Private" and the new "RSB Online Banking" we offer you the right solution for every requirement.